Being an empathetic leader is a superpower, not a weakness. However, empathetic leaders need the right HR partner who can handle the challenging aspects of people management whilst honouring their company culture and values.

Strategic HR foundations can enable recruitment agencies to achieve both commercial success AND create a culture people actually want to be part of. Rich's agency proves that revolutionary thinking backed by robust people systems can transform an entire business approach.

why I emphasise the importance of proactive HR planning rather than reactive crisis management. Growing businesses often don't realise how vulnerable they are until a regulatory change or workplace issue forces the conversation.

Last week, I sat with a client for two hours as they processed how to handle a situation no business school prepares you for. We talked through scenarios, practiced conversations, and worked through both the practical steps and emotional weight of the decision.

How our outsourced HR solutions are transforming a thriving small-to-medium enterprise going through rapid growth, and having recently expanded to a team of 20 staff members.

My client, a boutique recruitment business with 10 employees were experiencing rapid growth.

Despite their success, the leadership team approached me with a clear challenge: how could they continue their growth trajectory whilst simultaneously developing their internal talent and attracting top performers, all without the substantial overhead of a full-time HR department?

We've been working with this SME in Sussex for a number of years now, that whilst mega successful has now grown beyond the small family business it once was.

Now with 20+ employees, it needed a more structured approach to performance and development without being corporate or bureaucratic.

Here’s what we delivered ….