There's something magical about watching new managers discover their leadership style, learn to navigate challenging conversations, and build the confidence to support their teams effectively. The energy in the room yesterday was infectious - so many "lightbulb moments" and genuine engagement.

You start as a tight-knit team where everyone just "gets it." But as you grow, that informal approach stops working. Suddenly you're managing people you don't know as well, and you're not sure if they're performing or just busy.

Small businesses are the backbone of our economy. They deserve expert HR support that's flexible, practical, and affordable.

If you are spending your weekends worrying about your people, or letting the stress of dealing with this side of your business take over your life - then now is the time to do something about it.

A client recently approached me knowing they needed to make a key hire but weren't entirely clear on what that role should look like. This is actually more common than you'd think.

What followed was a comprehensive recruitment support process that went far beyond just posting a job ad

Being an empathetic leader is a superpower, not a weakness. However, empathetic leaders need the right HR partner who can handle the challenging aspects of people management whilst honouring their company culture and values.

Strategic HR foundations can enable recruitment agencies to achieve both commercial success AND create a culture people actually want to be part of. Rich's agency proves that revolutionary thinking backed by robust people systems can transform an entire business approach.