Client Experience: Retaining The Agility Of A Family Business
I want to talk today about how a recent journey I've been on with one of my clients. This client is a growing professional service SME with 20+ employees who'd outgrown their small family business origins.
The challenge? They'd never measured performance before. No frameworks, no reviews, no clear expectations.
And this is the reality for many SME owners. You start as a tight-knit team where everyone just "gets it." But as you grow, that informal approach stops working. Suddenly you're managing people you don't know as well, and you're not sure if they're performing or just busy.
What we did:
✅ Created tailored performance measures for 20+ roles across Finance, Digital, Operations, and Sales
✅ Developed a simplified quarterly review system (with training!)
✅ Designed a gradual implementation roadmap
✅ Focused on metrics that actually matter to their operation
The result? A balanced framework that tracks performance and guides decisions without losing their independent spirit.
Sometimes the best solutions aren't the most complex ones. Simple, well structured is often the best way forward.
HOW WE HELP
Building a sustainable business shouldn't mean growing your headaches.
Here at The People Consultancy, we help owner-managed businesses handle everything that comes with employing people—properly and professionally.
From £500 per month, our Fully Outsourced HR Service delivers expert support without the full-time cost.
Email us to discuss how we can support your growth journey.
