I've been working with a recruitment business owner recently who was at breaking point. He'd been paying for a generic HR helpline (you know the type - insurance-backed, call centre approach, tick-box solutions). But they just weren't getting it.

The challenge? An underperforming consultant with ongoing sickness issues. Months of frustration, zero progress, and a helpline that didn't understand the unique dynamics of recruitment businesses.

In today's video, I'm going to share how successful businesses are flipping the script on performance management. We'll explore how focusing on coaching and development first can transform your business culture, boost your billers' confidence, and actually make those tougher conversations more constructive when they're needed.

If you've spent your weekend worrying about talking to that employee about that performance issues that just won't go away....then here is a little something for you.

A quick and simple guide on how to tackle performance concerns in your business.

Are you leaving performance to chance in your business? Are you just hoping to get the results you want without clarity?

I see this all the time - usually resulting in a stressed, frustrated business owner, taking it all on themselves.

There is another way.

Here's a radical thought for recruitment & small business owners - what if performance conversations actually energised your team?

Somewhere along the way, the very mention of "performance" became associated with blame, fear and that dreaded march to HR. It's no wonder we all tense up at the phrase "we need to talk about your performance."

What if we changed this narrative in our businesses?

In my 15+ years supporting business owners, one truth stands out. When your people are your biggest headache, your business becomes a burden rather than a joy.

Here's what I know …

What happens when your team don’t really know what is expected of them?

• They don’t know how to perform at the levels you want?

• Someone leaves and nicks your data?

• Or goes off sick for three months and you can’t get hold of them?

There is always a better way …

My client, an experienced entrepreneur leading a team of 15, was struggling with the people management side of her business. In her own words, she found it:

- Stressful
- Overwhelming
- Like constantly watching over her shoulder for something to go wrong

Yes, I'll make sure your contracts are watertight and your policies are up to date. But my real value? It's in helping you build a business where both you and your team can thrive.

Ready to go beyond surface-level HR and tackle the real issues in your business? Let's talk. Your peace of mind is waiting on the other side.