We've been working with this SME in Sussex for a number of years now, that whilst mega successful has now grown beyond the small family business it once was.

Now with 20+ employees, it needed a more structured approach to performance and development without being corporate or bureaucratic.

Here’s what we delivered ….

I've been working with a recruitment business owner recently who was at breaking point. He'd been paying for a generic HR helpline (you know the type - insurance-backed, call centre approach, tick-box solutions). But they just weren't getting it.

The challenge? An underperforming consultant with ongoing sickness issues. Months of frustration, zero progress, and a helpline that didn't understand the unique dynamics of recruitment businesses.

In today's video, I'm going to share how successful businesses are flipping the script on performance management. We'll explore how focusing on coaching and development first can transform your business culture, boost your billers' confidence, and actually make those tougher conversations more constructive when they're needed.

Here's a radical thought for recruitment & small business owners - what if performance conversations actually energised your team?

Somewhere along the way, the very mention of "performance" became associated with blame, fear and that dreaded march to HR. It's no wonder we all tense up at the phrase "we need to talk about your performance."

What if we changed this narrative in our businesses?

One of the things I see all the time that totally hinders performance in recruitment businesses is a lack of clarity around expectations.

This is often coming from a really good place. Business owners not wanting to recreate the restrictive KPI, fear driven cultures of recruitment past. Not wanting to bog down the business in rules, policies and complex contracts. I totally get it.

However, an all or nothing approach is really damaging your business and your culture.

Leadership isn't just about making decisions - it's about inspiring and empowering your team.

In my years working with business leaders of all different types and sizes of organisation, I've observed that the most effective leaders share these traits ...

As a business owner or leader, have you ever felt frustrated with underperforming team members?

You're not alone.

I've seen this challenge many many times in my career. Common frustrations include:

- Missed deadlines

- Subpar work quality

- Lack of initiative

- Resistance to feedback

But here's the hard truth: The root cause often lies with us as leaders. I can help you move forward with intention.

Each of my coaching packages are flexible, focusing on your specific needs and goals.

Whether you're battling imposter syndrome, scaling your business, or aiming to be the next Richard Branson or Mary Perkins, we are here to support you every step of the way.

Life doesn't always play ball, does it?

When things go pear-shaped, it's tempting to point fingers. But here's the harsh truth – that mindset keeps us stuck.

I've been mulling over conversations from the last month - both on a personal and professional level.

The takeaway? Shifting our perspective is a game-changer.

Here are my thoughts on how to be the catalyst for change …